November-24th-2020, 07:43 PM
Hi Mark,
thank you for sending me the "whole "boot sequence. The very interesting part is just the last one ... where the unit finally ends outputting log data. This usually shows me whether or not a device booted to the end successfully.
Based on your last screen shot ... I would say the unit boots to the end correctly. I am pretty sure your good unit would output the very same data.
Nevertheless ... the good unit is available via Windows file explorer ... the bad one not. I see no possibility to get it back to operation right now and to be honest I have no explanation what happens to it ... except the Ethernet RJ45 port has a HW malfunction. In this case the unit needs anyway sent back for repair. So you see the Link/Act LEDs of this port static on/flashing on traffic. This is indeed my last option to look at.
Are you really sure the update stick used with this unit run to the end ... watched the update sequence over HDMI for a check? It seems this unit has not the default DHCP setting and is using more a static IP address configuration rather.
Well if all this does not help this unit needs to be sent back to us.
thank you for sending me the "whole "boot sequence. The very interesting part is just the last one ... where the unit finally ends outputting log data. This usually shows me whether or not a device booted to the end successfully.
Based on your last screen shot ... I would say the unit boots to the end correctly. I am pretty sure your good unit would output the very same data.
Nevertheless ... the good unit is available via Windows file explorer ... the bad one not. I see no possibility to get it back to operation right now and to be honest I have no explanation what happens to it ... except the Ethernet RJ45 port has a HW malfunction. In this case the unit needs anyway sent back for repair. So you see the Link/Act LEDs of this port static on/flashing on traffic. This is indeed my last option to look at.
Are you really sure the update stick used with this unit run to the end ... watched the update sequence over HDMI for a check? It seems this unit has not the default DHCP setting and is using more a static IP address configuration rather.
Well if all this does not help this unit needs to be sent back to us.
„You never fail until you stop trying.“, Albert Einstein (1879 - 1955)
