February-4th-2022, 12:47 PM
Hello Armin,
ok - let's assume this is inevitable. How to help a customer having this issue?
1. Send a newly configurated Box
--> safe but takes time
2a. Send recovery data
2b. Customer can reset to factory default by USB-Stick
2c. Send backup image
2d. Customer uploads the backup image
--> needs IT experience at customer side, is really everything in the backup file?
3. Send a image file of the SD-Card
--> possible ?
Which ways are possible?
Kind regards,
Carsten
ok - let's assume this is inevitable. How to help a customer having this issue?
1. Send a newly configurated Box
--> safe but takes time
2a. Send recovery data
2b. Customer can reset to factory default by USB-Stick
2c. Send backup image
2d. Customer uploads the backup image
--> needs IT experience at customer side, is really everything in the backup file?
3. Send a image file of the SD-Card
--> possible ?
Which ways are possible?
Kind regards,
Carsten
