October-23rd-2019, 10:32 AM
(This post was last modified: October-23rd-2019, 11:56 AM by Armin@netPI.)
Well, before the netPIs are packaged in the cardboard box the two RJ45 ports are physically tested with a loop ethernet cable. So the chip must have been worked well.
I cannot exclude that meanwhile something happened with your netX chip, its internal security chip and and and... . This is the first time I see a netX chip of being not loadable any more on netPI.
So I can just recommend you to send back this device to hilscher repair and you will get an immediate replacement. Sorry for this inconvenience.
Before you send it back, can you please tell me the MAC address that is printed outside on the label please.
Thx
Armin
I cannot exclude that meanwhile something happened with your netX chip, its internal security chip and and and... . This is the first time I see a netX chip of being not loadable any more on netPI.
So I can just recommend you to send back this device to hilscher repair and you will get an immediate replacement. Sorry for this inconvenience.
Before you send it back, can you please tell me the MAC address that is printed outside on the label please.
Thx
Armin
„You never fail until you stop trying.“, Albert Einstein (1879 - 1955)
