November-25th-2020, 07:35 AM
Yes saw the sequence and the unit is indeed updating. So it then can only be the hardware that doesn't work.
I suppose you got the unit through Hilscher US, right? I don't know how they treat the return of defective units overseas ... here in germany we have RMA tickets ... but in the US this may be different. The contact information/person should be found on this site https://www.na.hilscher.com/
I am sorry for this inconvenience with the product. This is the first time I see a unit not working like this to be honest.
Thx
Armin
I suppose you got the unit through Hilscher US, right? I don't know how they treat the return of defective units overseas ... here in germany we have RMA tickets ... but in the US this may be different. The contact information/person should be found on this site https://www.na.hilscher.com/
I am sorry for this inconvenience with the product. This is the first time I see a unit not working like this to be honest.
Thx
Armin
„You never fail until you stop trying.“, Albert Einstein (1879 - 1955)