November-24th-2020, 11:09 PM
Hello Armin,
Yes, I agree this is a bit confusing. The boot sequence between the good unit and malfunctioning unit seems to be identical. I cannot detect any difference in the boot sequence, at least what I'm able to see.
I'm beginning to see your thinking regarding a possible issue with the hardware side. Both units should be identical in that the firmware update to the malfunctioning unit should have set all the network setting s back to factory default, including enabling the DHCP server, which does not seem to be happening because I cannot seem to get an assigned IP address to my adapters from this unit.
Just for double checking sake, I ran the firmware restore one more time today and tried to capture as much of the screen information as I was able, and based on what I saw and captured, the unit seems to be booting and using the recovery software properly. I have included a small ZIP file with some pictures of the booting and recovery process for your reference.
If you still feel the unit is not recoverable from the field, can you please let me know how I can go about sending the unit back for repair or exchange? We still require a second operational unit for testing of the new software product.
Thank you for your continued assistance.
Mark
PS. We are having Thanksgiving holiday in the US until next Monday. So please do not mistake my lack of response as abandoning this thread. I will get back with you as soon as I return to the office on Monday.
Yes, I agree this is a bit confusing. The boot sequence between the good unit and malfunctioning unit seems to be identical. I cannot detect any difference in the boot sequence, at least what I'm able to see.
I'm beginning to see your thinking regarding a possible issue with the hardware side. Both units should be identical in that the firmware update to the malfunctioning unit should have set all the network setting s back to factory default, including enabling the DHCP server, which does not seem to be happening because I cannot seem to get an assigned IP address to my adapters from this unit.
Just for double checking sake, I ran the firmware restore one more time today and tried to capture as much of the screen information as I was able, and based on what I saw and captured, the unit seems to be booting and using the recovery software properly. I have included a small ZIP file with some pictures of the booting and recovery process for your reference.
If you still feel the unit is not recoverable from the field, can you please let me know how I can go about sending the unit back for repair or exchange? We still require a second operational unit for testing of the new software product.
Thank you for your continued assistance.
Mark
PS. We are having Thanksgiving holiday in the US until next Monday. So please do not mistake my lack of response as abandoning this thread. I will get back with you as soon as I return to the office on Monday.
